Vagabond PRIVACY POLICY - Effective January 1, 2021
FACTS - WHAT DOES VAGABOND DO WITH YOUR PERSONAL INFORMATION?
Why?
All companies choose how they share your personal information but you can decide if you want to participate in the service and you determine that information you want to share with us. Federal law requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. This notice includes your use of Vagabond’s consumer application, called vīv.
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
Contact information
Buying history
When you are no longer our customer, we continue to share your information as described in this notice. We have set up our service so that we never see your financial information. Even if we did see it, we would never share it.
How
All retail companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons companies share their customers’ personal information; the reasons Vagabond chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information, if Vagabond shares and if you can limit this sharing:
For our everyday business purposes — such as to process your transactions, support you, maintain your account(s), respond to court orders or legal investigations.
Does Vagabond share? Yes
Can you limit this sharing? No (It’s necessary to provide service to you)
For our marketing purposes — to offer our products and services to you
Does Vagabond share? Yes
Can you limit this sharing? No (This is how we make money in order to continue providing service to you)
For joint marketing with other product manufacturers or retailers
Does Vagabond share? Yes
Can you limit this sharing? No (This is how we make money in order to continue providing service to you)
For our affiliates to market to you
Does Vagabond share? No
Can you limit this sharing? We don’t share
For non-affiliates to market to you
Does Vagabond share? No
Can you limit this sharing? We don’t share
Questions? Call 202.695.8228 or email support@vgbnd.co
Who we are
Who is providing this Privacy Policy?
This privacy notice is provided by Vagabond Vending LLC and Vagabond Rental & Services LLC (collectively “Vagabond”).
What we do
How does Vagabond protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Vagabond collect my personal information?
We collect your personal information, for example, when you:
Provide account information or give us your contact information; and
Use the service.
We also collect your personal information from the companies where you might find a vīv sale point.
Why can’t I limit all sharing?
Federal law gives you the right to opt out of marketing and you can do so by simply unsubscribing to marketing emails.
Vagabond Master Privacy Policy
This Privacy Policy sets forth how personal information is collected and used, that is provided on Internet Web site located at www.vgbnd.co (the “Site”) and our mobile application (collectively, “Vagabond Technology” or “Services”). Unless otherwise indicated, this Privacy Policy only applies to personal information collected through Vagabond Technology by Vagabond Vending LLC, Vagabond Rental & Services LLC, or any of their respective affiliates (together, for purposes hereof, “Vagabond”). By using the Vagabond Technology, you agree to be bound by this Privacy Policy and our Terms of Use, as they may be amended from time to time in the future (see "Change to this Privacy Policy" below).
Vagabond is committed to maintaining the confidentiality, integrity and security of any personal information about our users. This Privacy Policy explains how we protect personal information provided through the Vagabond Technology and how we use that information in connection with our service offered through the Vagabond Technology (the "Service"). "Personal information" for purposes of this Privacy Policy means information that identifies you, such as your name, address, phone number, or email address.
Vagabond stresses its privacy and security standards to guard against identity theft and provide security for your personal information. We regularly re-evaluate our privacy and security policies and adapt them as necessary to deal with new challenges.
Personal Information Collected
We collect the following personal information from you:
contact information such as name, email address, mailing address, phone number;
unique identifiers such as username, account number, password; and
preferences information such as product wish lists, order history, and marketing preferences.
When you visit the Site or download and use our Services, we may automatically collect certain information sent to us by your computer, mobile device, or any other device. This information may include the type of device you use, operating system, the device identifier (or "UDID"), your IP address, location, mobile network information, and standard web log information, such as your browser type traffic to and from our site, the pages you accessed on our website, and other available information. We may also collect information about your use and interaction with the Site, our mobile application, or our Services. For example, we may evaluate your computer, mobile phone, or other access device to identify any malicious software or activity that may affect the availability of the Services. When you use the Services, we may also store information based on your usage history. This includes, but is not limited to, details of your purchases, content you viewed, event information, click stream information, and cookies that may uniquely identify your browser or your account.
Information Use and Sharing
Vagabond uses and discloses your personal information only as follows:
to analyze site usage and improve the Service;
to deliver to you any administrative notices, alerts, and communications relevant to your use of the Service;
to fulfill your requests for certain products and services;
for market research, project planning, troubleshooting problems, and detecting and protecting against error, fraud, or other criminal activity;
to third-party contractors that provide services to Vagabond and are bound by these same privacy restrictions;
to enforce Vagabond's Terms of Use; and as otherwise set forth in this Privacy Policy.
In the event that you access the Service as brought to you by one of our co-brand partners, through a co-branded URL, your email address used for registration on the Service may be provided to that co-brand partner.
In addition, we may, from time to time, offer promotions with various businesses, websites, mobile applications or third parties, which may include opportunities for you to earn rewards within or outside your Vagabond account. Each such promotion will be subject to and governed by our Terms of Use, this Privacy Policy, and any applicable rules or terms and conditions we may post online, post in our mobile application, include within e-mail or other communications, or otherwise make available to you. To the extent you elect to participate in any such promotion or otherwise make any purchase subject to a promotion, we may share personal information such as name, e-mail address, purchase dates, and other related information with the applicable third party for the limited purpose of allowing the parties the make the promotion available and track participation within such promotion.
We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
If Vagabond is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
User Access and Choice
If the personal information on file for you changes, or if you no longer desire our service, you may correct or update it by making the change on our customer information page or by emailing Vagabond Customer Service at support@vgbnd.co.
We will retain and use your information as necessary to comply with our legal and/or regulatory obligations, resolve disputes, and enforce our agreements.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at the information below.
Cookies / Tracking Technologies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on the Site. We do not link the information we store in cookies to any personally identifiable information you submit while on the Site.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory.
If you reject cookies, you may still use the Site, but your ability to use some areas of the Site, such as favorites, history, contests or surveys, may be limited.
The use of cookies by our partners, affiliates and/or service providers is not covered by our Privacy Policy.
Notice Concerning Do Not Track
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. At this time, we do not recognize or respond to DNT signals.
Security
The security of your personal information is important to us. When you enter sensitive information, such as a credit card number or financial information, on our forms, we use a service to encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on the Site, please contact us.
California Collection Notice
If you are a California resident, California law requires us to provide you with some additional information regarding how we collect, use, and share your “personal information” (as defined in the California Consumer Privacy Act (“CCPA”)), other than the personal information we collect in connection with providing financial products and services.
Depending on how you interact with our website and services, we may collect the following categories of personal information about you, in addition to the information we collect in connection with providing services:
Identifiers, such as your name and contact information, IP address, and mobile device identifiers
Commercial information such as purchase history
Internet usage information, such as browsing history, access history, and use and interaction with our website.
This information is used and disclosed for the purposes and to the categories of third parties described in the main privacy policy, above.
Your California Privacy Rights
If you are a California resident, you may have certain rights. California law may permit you to request that we:
Provide you the categories of personal information we have collected or disclosed about you in the last twelve months; the categories of sources of such information; the business or commercial purpose for collecting or selling your personal information; and the categories of third parties with whom we shared personal information.
Provide access to and/or a copy of certain information we hold about you.
Delete certain information we have about you.
Opt you out of the sale of your personal information. As noted below, we do not “sell” your personal information, as that term is defined by the California Consumer Privacy Act.
You may have the right to receive information about the financial incentives that we offer to you for your personal information (if any). You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Certain information may be exempt from such requests under applicable law. For example, we need certain types of information so that we can provide the Services to you and for compliance with applicable law. If you ask us to delete certain information, you may no longer be able to access or use the Services.
Where applicable, the CCPA gives California consumers the right to opt-out of the sale of their personal information. As discussed in the Additional Information section below, we do not sell your personal information.
California consumers may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed.
To exercise your rights, please send us an email at support@vgbnd.co. You will need to provide additional information to verify your identity before we fulfill your request. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us.
Additional Information for California Residents
The CCPA sets forth certain obligations for businesses that “sell” personal information. Based on the definition of “sell” under the CCPA and under current regulatory guidance, we do not believe we engage in such activity and have not engaged in such activity in the past twelve months. We share certain information as set forth in the Information Use and Sharing section, above, and allow third parties to collect certain information about your activity, for example through cookies, for our commercial purposes as explained in Cookies / Tracking Technologies section, above. You can control these cookies through browser settings and other controls.
Changes to this Privacy Policy
We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any questions about our Privacy Policy, please contact Vagabond Customer Service at:
Vagabond Vending LLC
700 K St NW 4th Floor
Washington, DC 20001